Caring Connections LLC — Privacy Notice / Policy

Caring Connections LLC540 W Galena Blvd, Ste 202, Aurora, IL, USA

Phone: +1 (630) 326-5110

This Privacy Notice describes how Caring Connections LLC, a home-service agency based in Illinois, collects, uses, discloses, and protects information about individuals receiving non-medical home care or referral services.

"Protected Information" includes personal identifiers (name, address, phone, DOB), service records, billing/payment information, and any other information related to your non-medical care or referrals.

We commit to handling this information with confidentiality, in compliance with applicable federal laws and Illinois laws and regulations for home-service agencies. This policy aligns with the requirements of the Illinois Home Health, Home Services, and Home Nursing Agency Licensing Act (210 ILCS 55) and the Mental Health and Developmental Disabilities Confidentiality Act (740 ILCS 110).

This section details the personal information we collect, the sources from which we obtain it, and the operational purposes for its use.

We only collect information necessary to provide and manage your non-medical home services:

• Personal Identification: Name, address, phone number, date of birth, emergency contact, authorized representative, and other necessary identifiers.
• Care and Assistance Needs: Information about daily living assistance needs (ADLs), mobility status, memory care status, or other non-medical requirements relevant to your personalized care plan.
• Service Documentation: Dates, times, and types of services provided, along with notes from our team members related to service delivery.
• Billing/Payment Information (if applicable): Financial details necessary for processing payments.
• Website Data: If you use our website, we may automatically collect non-personal data like IP addresses, browser type, and usage patterns to improve our online service.

We collect information primarily from the following sources:

• Directly from You or Your Representative: Information you provide during initial intake, assessment, and throughout the period of service.
• From Service Documentation: Information generated by our team members during the course of providing and documenting your care.
• Automatically via Technology: Data collected through your use of our website or communication platforms.

Your information is used solely to facilitate the provision of your non-medical home care and for essential business operations:

• To Provide and Coordinate Care: To create and manage your personalized care plan, schedule services, and communicate with your family/representatives.
• For Payment and Billing: To process payments, manage accounts, and handle claims (if applicable).
• For Agency Operations: To ensure quality of service, conduct internal audits, train staff, maintain records, and ensure regulatory compliance as a licensed Illinois home-service agency.
• To Communicate: To send you important notices regarding your services, policies, and appointments.

We may disclose Personal Information to third parties for business purposes as follows. However, we do not share phone numbers or SMS consent with third parties for their marketing purposes without your consent. We ensure that any sharing of personal information is done securely and only for the purposes outlined below:

Without requiring additional written authorization, we may use or share your protected information for:

• Care Coordination: To coordinate your non-medical services with family or authorized representatives.
• Payment & Billing: To process billing or payment for our services.
• Agency Operations: For quality assurance, management, staff supervision, training, and compliance with regulatory requirements.
• Legal / Regulatory Obligations: When required by law or to comply with state/federal home-service agency regulations.
• Emergency / Safety Needs: If required to protect your health or safety or the safety of others.
• Transfer of Business: Information may be disclosed to a successor entity in the event of a merger, acquisition, sale, or transfer of all or part of our business.

We will not sell or share your information for marketing or unrelated third-party purposes, nor will we use it for fundraising without your prior authorization.

Any use or disclosure of your information for purposes other than those listed above requires your specific prior written authorization, which you have the right to revoke at any time.

Our contracts with third parties, service providers, and contractors include terms that specify the purposes for which the personal information is collected and ensure that these parties provide comparable levels of privacy protection. These contracts stipulate that these parties may only use the personal information they receive to perform the contracted service and are required to uphold confidentiality.

Our Site may offer links to websites that are not run by us but by third parties. If You visit one of these linked websites, any information You give to those organizations is subject to their privacy policy, terms and conditions, and other policies. We are not responsible for the policies and practices of third parties. You understand and agree that by clicking on a link to a third-party site You have left the Site, and this Privacy Policy is no longer in effect.

You have the right to:

• Receive a copy of this Privacy Notice.
• Request access to your records maintained by us.
• Request amendments to inaccurate or incomplete information. We will respond to written requests within 60 days, and may deny the request if we did not create the record or if the information is accurate and complete.
• Request an Accounting of Disclosures (a list of who received your information for purposes other than Care Coordination, Payment, or Agency Operations).
• Request Confidential Communications (e.g., communication at a specific phone number or mailing address).
• Request restrictions on certain uses or disclosures (though we may deny some requests if they interfere with providing care or legal obligations).
• Be informed of any unauthorized disclosure or breach of your unsecured protected information, as required by law.

In addition to any general opt-out preference signals we may provide, you may also submit an opt-out request through the following methods:

• Privacy Request Form:
• Contact Information: Reach out to us directly using the contact details provided below.

We maintain physical and electronic safeguards to protect your information. Access to electronic records is restricted to authorized staff using secure, unique identifiers, and all records are secured according to Illinois regulatory standards for home-service agencies.

Our commitment to confidentiality extends to every member of the Caring Connections LLC team. All staff, including caregivers, receive specific training on this Privacy Notice and are required to uphold these standards. Furthermore, we only communicate specific Protected Information with family members or representatives as directed and authorized by the client, or as required by law for the client's health and safety.

We comply with the confidentiality protections required by the Mental Health and Developmental Disabilities Confidentiality Act should your care involve related records.

We may update this Privacy Notice when laws change or our practices evolve. The updated notice will be posted on our website and provided to clients.

If you have questions, wish to access or correct your records, or believe your privacy rights have been violated, please contact our designated Privacy Contact:

Caring Connections LLC

540 W Galena Blvd, Ste 202, Aurora, IL 60506

Name: Abegail Victoria

Phone: +1 (630) 326-5110

Name: Maria Pohlman

Phone: +1 (630) 286-9202

Email: caringconnections924@gmail.com

You may also file a complaint with the Illinois Department of Public Health (IDPH) or the U.S. Department of Health & Human Services Office for Civil Rights (OCR).